Shipping throughout Australia typically takes 7-14 working days.
We accept returns for any unused and unopened units within a 7-day period from when you have taken receipt of the goods. After the 7 days, the sale is considered final.
Goods that you return must be in the original sealed packaging and in the same condition as supplied, any returns which have been damaged, scratched, or used in anyway will not be accepted.
The 20% restocking fee will be taken from the original sale, and you will be refunded the difference.
Buyer is responsible for paying postage return costs.
MRE Bikes Pty Ltd is not responsible for the goods while in transit to us or the cost of postage to return the goods to us, please make sure you have taken all precautions to insure you against loss. We cannot be held liable for any loss or damage in transit.
MRE Bikes Pty Ltd will not accept goods that have clearly been used more than required to test their functionality. Any goods returned which are found to be in working condition / failed due to lack of knowledge or because the goods have been used in an environment or manor without the proper protection MRE Bikes Pty Ltd will not be able to issue a refund.
All goods carry a standard warranty offered under Australian law; the hardware we sell is tested before we receive it. Please note warranty only covers a manufacturing defect, not a fault caused by incorrect use or assembly. Please check your order as soon as you receive it, if there is any concerns please contact us.