Refunds & Returns

At MRE Bikes, we want you to be 100% happy with your purchase.

Returns

  • You have 14 days from receiving your e-bike to request a return (unused and in original packaging)

  • To start a return, contact us via email or contact form

Refunds

  • Refunds are issued to the original payment method once the returned item is received and inspected

  • Shipping costs are non-refundable unless the product is faulty

Faulty Products

  • If your e-bike is faulty, contact us immediately

  • We will arrange a replacement or repair at no cost

Local Pickup / Delivery Returns

  • Customers can return products via Click & Collect at our Margaret River location

  • For local delivery, we can arrange collection (may incur a small fee if outside standard delivery area)